This Refund Policy explains how refunds are handled for paid subscriptions to the AD Partners platform.
New agencies receive a 14-day free trial with no card required to start. You are never charged during the trial period unless you actively choose and confirm a paid plan.
Paid subscriptions are billed monthly or annually, depending on the billing cycle you select at checkout. Charges are processed through Razorpay or Stripe, and a receipt or invoice is made available inside the Service after each successful payment.
Refund eligibility and any applicable refund window are as stated at checkout at the time of purchase, or in your written agreement with us, since these can vary by plan, promotion or payment method. Where no specific terms were stated at checkout, requests are reviewed on a case-by-case basis; contact us using the details below and we will confirm what applies to your subscription.
You can cancel your subscription at any time from inside the Service. Cancelling stops future billing; it does not automatically retroactively refund the current billing period unless that is part of the terms stated at checkout.
To request a refund, contact us using the support address listed in your account or on our website, including your agency name and the invoice or payment reference. We aim to respond promptly and will confirm the outcome in writing.
For any billing or refund question, reach out through the support address listed in your account or on our website.